Job Title

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together. What we are looking for Role: Service Desk Experience Range: 3 – 6 Years Location: Chennai Interview: Walkin 21st Feb 26 Time: 9 AM to 12 PM Venue: Chennai- Siruseri, GS 4 2F 200 seater & GS 3 1F Open Cafeteria, 1/G1, SIPCOT IT Park Navalur, Siruseri, Tamil Nadu 603103 Must Have: Technical and system expertise (Windows OS, networking, active directory, DNS) Customer support using telephone and computer skills Excellent analytical skills and communication Problem-solving and troubleshooting abilities Time management Teamwork and collaboration Identify and diagnose issues and problems Categorize and record reported queries and provide solutions Support problem identification Advise users on appropriate course of action Monitor issues from start to resolution Escalate, if needed, unresolved problems to a higher level of support Excellent written and verbal skills. Good to Have: 1. Well organized with ability to multi-task and work with minimum supervision with quick learning skills. 2. Strong interpersonal and negotiation skills. Collaborate with cross-functional teams to identify and resolve technical issuesEssential: 1 Provide first-level technical support via voice and chat, troubleshooting hardware, software, and network issues. 2 Log, track, and resolve tickets using ITSM tools while following ITIL best practices. 3 Escalate unresolved issues to L2/L3 teams and coordinate for faster resolution. 4 Maintain clear communication, ensure customer satisfaction, and adhere to security policies. 5 Work in rotational shifts, meet SLAs, and contribute to knowledge management. Minimum Qualification: •15 years of full-time education •Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)