Job Title

Responsibilities: Support members via chat service, emails and over the phone throughout the member journey Resolve both routine and complex enquiries in a thorough and expeditious manner, escalating to appropriate teams and individuals as required Address member complaints in a compassionate and patient manner Strive to achieve high member satisfaction by going above and beyond and delivering a ‘WOW’ member experience every time Motivate and encourage members across the member journey to maximize member satisfaction Collaborating with the rest of the team on new member-centric initiative Proactively review the user journey, find and work upon areas of improvementSkills: Excellent written and verbal communication skills Collaborative and result oriented Structured approach of thinking and execution Strong sense of service orientation and solution driven approach