Job Title

We are seeking a highly professional Customer Retention Coordinator who will play a critical role in maintaining customer trust, reducing cancellations, and ensuring a seamless experience throughout the project lifecycle. This is a dynamic position designed for someone who is adaptable, composed, and capable of operating across customer communication, scheduling coordination, and project follow-through without being confined to a single functional label. This role is built for an individual who understands that customer retention is driven by clarity in communication, speed in execution, and consistency in follow-up. Your ability to build confidence, resolve concerns, and maintain strong relationships will directly impact long-term customer satisfaction and company stability. Key Responsibilities • Serve as the primary point of contact for customers to ensure confidence and continuity • Manage proactive communication to prevent cancellations and dissatisfaction • Coordinate closely with operations, scheduling, and project teams to ensure alignment • Handle customer concerns with professionalism, empathy, and authority • Monitor project timelines and intervene when delays may impact customer experience • Identify and resolve issues before they escalate into complaints or churn • Maintain accurate documentation of all customer interactions • Adjust priorities based on customer urgency and operational demand • Ensure all communication reflects a high standard of professionalism and trust This role is intentionally cross-functional. It blends customer experience, operational coordination, and project awareness into one unified retention-focused position. Requirements Qualifications and Skills • Exceptional written and verbal communication skills in English • Strong conflict-resolution and customer-relationship management abilities • High emotional intelligence and professional judgment • Strong organizational and multitasking capabilities • Ability to operate calmly in high-pressure situations • Detail-oriented with excellent follow-through • Ownership mentality and accountability • Professional presence in all interactions Benefits • Stable, fixed compensation structure with no dependency on commissions • Long-term growth and advancement opportunities in customer success and operations leadership • Exposure to multiple departments and business functions • Development of high-level communication, negotiation, and leadership skills • Direct collaboration with leadership and decision-makers • Structured training and operational mentorship • Strong process-driven and customer-focused work environment • High job stability in a core operational role • Opportunity to build a versatile career in customer retention and operations • Professional, performance-focused culture