Hiring: Insurance Operations – SPE / SME Experience:6 months to 5 years Domain:Personal Lines (PL) / Commercial Lines (CL) / Employee Benefits (EB) Location:Noida Shift:24*7 Sal upto-8LpaRole Overview We are hiring Insurance Operations professionals across SPE and SME levels to support US Insurance broking processes. The role involves managing end-to-end policy lifecycle activities, ensuring accuracy, meeting SLAs, and supporting quality and transition initiatives. Key Responsibilities Policy Lifecycle Management Prepare submissions, generate quotes, and coordinate with carriers Review binders, endorsements, renewals, certificates, and evidence of coverage Manage invoicing, billing validation, premium financing, and EOC processing Resolve client queries and support licensed Account Managers where required Systems & Documentation Maintain accurate policy data and documentation in Salesforce FSC, Applied EPIC, DMS, or other broker systems Ensure compliance with US regulatory requirements and ACORD documentation standards Follow defined SOPs and quality benchmarks Quality & Process Support (SME Level) Review complex submissions, quotes, endorsements, billing issues, and escalations Conduct quality audits and identify process gaps Support transitions, SOP creation, process mapping, job aids, and QA framework setup Mentor team members and provide floor support Liaise with carriers, Account Managers, and internal stakeholders for complex cases Required Skills & Experience For SPE (6 months – 3 years): Experience in Personal Lines, Commercial Lines, or Employee Benefits broking or insurance back-office Understanding of broker workflows including quote, bind, endorsements, renewals, and certificates Exposure to Applied EPIC or Salesforce FSC preferred Strong documentation and analytical skills For SME (3 – 5 years): Strong domain expertise in PL, CL, or EB processes Knowledge of US insurance regulations, ACORD forms, servicing workflows Experience supporting transitions, migrations, or multi-region standardization initiatives Ability to review complex cases and drive quality improvements If interested, share your updated resume or tag someone who fits this role. Email I'd-shoba@ Contact No: +91-8655512320
Job Title
Insurance Operations – SPE / SME