Job Title

Why this role existsWe organise reliable farm labour for horticulture (starting with Nashik’s grape belt). Farmers get timely, skilled crews; workers get dignified, transparent jobs. We need aMarathi-fluent support executive with hands-on agriculture exposureto be the trusted voice between farmers, mukkadams (labour supervisors) and our field teams.What you’ll doFarmer & Labour Helpline (Marathi-first):Handle inbound/outbound calls and WhatsApp for grape operations like pruning, shot tying, thinning, dipping, etc. Booking orchestration:Convert validated requests into confirmed work orders; coordinate crew allocation with Field Ops; share reporting/SOPs. Issue triage:Escalate absenteeism, quality disputes, transport delays, or accommodation issues to District/Field Ops; close the loop fast. CRM hygiene:Log every interaction; tag crop, acreage, village/cluster, pruning/harvest window; maintain farmer and labour profiles. Farmer education:Explain packages of practices, task windows, and labour readiness in clear Marathi aligned to the local horticulture calendar. Season readiness:Run reminder cadences before pruning/harvest windows; nudge deposits and documentation.Must-have (non-negotiable) Fluent Marathi Background in agriculture Working knowledge of horticulture cycles (ideally grapes). You can converse with farmers about pruning windows and activity sequencing. Comfort with tools: WhatsApp Business, basic CRMs, Google Sheets/Excel.Nice to have B.Sc. (Agri/Hort) or Diploma in Horticulture. Experience with Nashik belt/FPCs, mukkadams, or labour contracting. IVR/tele-support tools (e.g., Exotel), basic data entry speed, Marathi typing. Prior customer support or telesales in agri services.What we offer Competitive pay + performance bonuses Mission with measurable grassroots impact. Rapid growth path into Team Lead / Head of Customer Support as we scale.How to apply Email with: CV, 2-minute Marathi voice note explaining why are the right fit for this role.Subject: CSE (Agri) –