Job Title

Role Overview:We are seeking an experiencedSenior L3 macOS Administratorto support and manage macOS environments across multiple enterprise clients in aManaged Services Provider (MSP)setup. The ideal candidate will bring deep technical expertise inJamf Pro (on-prem and cloud) ,Microsoft Intune , andmacOS automation and packaging , with a focus on delivering reliable, secure, and efficient endpoint management solutions.This role demands advanced troubleshooting, automation, and scripting abilities to ensure service excellence and compliance across diverse client infrastructures.Key Responsibilities:Client Environment Management Managemulti-tenant Jamf Pro(both on-prem and cloud) andMicrosoft Intuneenvironments for multiple clients. Handleclient onboarding , configuration, and deployment of macOS management policies and profiles. Standardize and maintainmacOS baseline configurationsacross client environments. Ensure consistent policy enforcement, device compliance, and endpoint security per client SLAs.MDM Platform Administration Design, implement, and maintainMDM workflowsfor provisioning, compliance, and patching. Integrate MDMs withApple Business Manager (ABM)for automated enrollment (DEP) and app distribution (VPP). Managecertificates, profiles, and device identity integrationsacross client environments. Troubleshoot MDM command failures, profile deployment issues, and device communication problems.Application Packaging & Automation Develop, test, and maintainmacOS application packages (.pkg, .dmg, .app)usingMunki ,AutoPkg , orJamf Composer . Automate packaging, testing, and deployment pipelines viaGitHub ActionsorAzure DevOps . Maintain and version-control client-specificsoftware repositories . Buildpost-install and remediation scriptsto enhance deployment reliability.Scripting & Tooling CreateBash, Zsh, and Python scriptsto automate configuration, deployment, and compliance checks. Build custom tools or integrations forreporting, remediation, and health monitoring . Leverage APIs from Jamf, Intune, and Munki to develop automation workflows. Implement CI/CD processes to automate updates and promote changes between client environments.Operations & Escalation Support Act asL3 escalation pointfor macOS-related incidents, client escalations, and platform issues. Participate in root cause analysis, problem management, and process improvement. Ensure adherence toSLAs , documenting and reporting any deviations with business justification. Provide technical mentorship and guidance to L1/L2 support teams.Security & Compliance Enforce client-specificsecurity baselines , FileVault encryption, password, and compliance policies. Implement and maintaindevice attestation, inventory accuracy, and compliance reporting . Support vulnerability remediation and coordinate with security teams for compliance audits.Required Skills & Experience: 10+ yearsof overall IT experience with10+ yearsin enterprise macOS administration. Proven experience managingJamf Pro (on-prem & cloud)andMicrosoft Intunefor macOS. Expertise inapplication packaging ,Munki , andAutoPkgautomation. Strong scripting experience inBash, Zsh, and Python . Hands-on experience integratingApple Business Manager (ABM)andDEP workflows . Experience inmulti-tenant MSP environmentswith multiple client MDMs and repositories. Familiarity withGit ,Azure DevOps , orGitHubfor CI/CD and version control. Excellent analytical and troubleshooting skills for complex cross-client issues.Preferred / Nice-to-Have: Experience withJamf API ,Intune Graph API , and automation through Python. Prior experience managingmigrations(Jamf on-prem to Cloud, or to Intune). Knowledge ofmacOS security and compliance frameworks (CIS, NIST) . Experience withMunkiRepo management via Git LFSor Azure Blob integration. Certifications such asJamf 200/300 ,ACSP , orMicrosoft Certified Endpoint Administrator .Soft Skills: Strong communication and stakeholder management skills for client interactions. Ability to document complex workflows clearly and train junior staff. Ownership mindset, capable of handlingcritical production incidentsunder SLA timelines. Process-oriented with focus on automation and service improvement.Education: Bachelor’s degree in Computer Science, Information Technology, or related discipline. RelevantApple or MDM platform certificationspreferred.Why Join Us: Work withdiverse global clientsmanaging large-scale macOS environments. Opportunity to leadautomation and modernizationinitiatives across MDM ecosystems. Collaborative, innovation-driven workplace with a focus onservice excellence and continuous improvement .