Job Title:Customer Support Executive (Voice Process) Location:Noida, Sector 62 Working Days:6 Days a Week Working Hours:10:00 AM – 7:00 PM Joining:Immediate Joiners OnlyAbout the Role We are hiringCustomer Support Executives – Voice Processin Noida. The role involves handling customer interactions over voice calls and delivering high-quality support to domestic and international customers.About Risebird Leading Interview as a service platform for experts who are exploring part-time, freelance and moonlighting interviewing opportunities. Platform for talented people to monetize their idle hours in interviewing Largest interviewers network- 15k interviewers from 2600 companies, delivered 3.5 Lakh interviews, customers fortune 500 companies, 25+ crores paid to part-time interviewers in last 5 years VC funded startup More details on Responsibilities Handleinbound and outbound voice callsprofessionally. Address customer queries, concerns, and service requests effectively. Provide accurate information and resolve issues within defined TAT. Manageclient escalation handlingand ensure timely resolution. Performclient retention–related activitiesto improve customer satisfaction. Provideoperational supportto ensure smooth daily operations. Escalate complex issues to relevant internal teams. Adhere to company policies, quality standards, and process guidelines. Collaborate with team members to achieve service-level targets.Required Skills 1–4 years of experiencein Customer Support Voice. Excellentspoken English communicationskills. Strong customer-handling and problem-solving abilities. Ability to work in a fast-paced environment. Basic computer skills and CRM knowledge.
Job Title
Customer Support Executive