Job Title

Purpose of the Role: Sr. Transition Manager (SDM) leads medium-touch transitions independently while supporting the RFP creation, ensuring adherence to the plan and post contractual due diligence for a set of applications in a large account or a smaller single account WITH the objective of managing new Service transitions to Cognizant from clients or existing vendors by adhering to the transition process and framework laid out.Areas of Responsibilities: Transition Management: - Post-Contract Phase * Gain an in-depth understanding of Client requirements, expectations (SLAs, performance parameters etc.), standards and procedures and help establish exit (gating) criterion for the transition phases * Setup the transition/project management, track & report, governance of all transitions supported in line with the agreed transition methodology, framework and tools * Track scope changes and raise relevant CR's * Understand the contractual requirements from both client and Cognizant perspective * Help transition lead formulate strategies and plans for setting up a transition environment following a RFP win * Remind PM towards commercial transition project milestones (if any) and ensure that invoices are raised by the project manager with reference to these dates and/or on completion of deliverables * Review the outcome of the Transition deliverables to determine any corrective actions that could be taken to improve future delivery in terms of cost, quality and client satisfaction * Establish communication plan & ensure it is followed (both internal & external) * Monitor, evaluate & report risks during each phase of transition Pre-Contract Phase * Support RFP/RFIs and client visitsDelivery Support: * Help the transition manager Implement the change management plan * Work with the delivery team and handhold them to ensure that there is a smooth transition into the steady stateGovernance: * Raise relevant CRs as part of the post contract due diligence process * Drive escalation processes for resource issues, delayed project phases such as non-progress of KT, missed deadlines and other planning issues * Responsible for timely resolution of escalated issues and implementing appropriate corrective actions• Ensure Transition processes in line with the transition methodology (managing risk, governance, quality assurance, issue resolution, reporting) * Ensure Transition is within time and budget and meet the required level of qualityKnowledge Transition: * Plan and facilitate KT sessions during the Acquisition period and report progress to the Client Transition Management team • Collect inputs to track the effectiveness of KT sessions and take corrective actions as necessary • Identify technical constrains for niche KTs and use prior KR experiences and knowledge to propose unique staffing solutions * Conduct and participate in risk audits, propose and implement mitigation plans for KTs that are hostile or that which are inadequate * Ensure the team adhere to the Transition plan and KT process frameworksSales Support: * Work as part of the RFP team for any new or existing account and be responsible for the Transition PlanPeople Management: * Guide Transition Analysts/Members, if any * Provide inputs to the Transition Director to assist him in identifying cross-skilling/ training needs"