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Job Title: Technical Customer Success Manager & Onboarding Specialist Location: Pune Experience: 5–12 Years Domain: Cybersecurity / Data Security Posture Management (DSPM)Join the Data Security Revolution at Concentric AI Concentric AI is a Silicon Valley-founded pioneer redefining data security through our patented Semantic Intelligence™ platform. By leveraging deep learning and LLMs, we autonomously discover and protect sensitive data at scale, eliminating the need for outdated manual rules. This is your chance to join a rocket ship where your work directly secures the world's most sensitive data while building a category-defining company alongside the brightest minds in AI and Cybersecurity. We are not just building a product; we are setting the new global standard for how organizations protect their digital future.The Role In this dual-impact role, you will be the primary technical lead for new enterprise clients. You are responsible for the critical "First Mile"—from technical environment setup to long-term value realization. You will blend project management with deep technical troubleshooting to ensure our Semantic Intelligence™ solution is seamlessly integrated across diverse enterprise infrastructures.Key Responsibilities End-to-End Technical Onboarding:Own the critical implementation phase for enterprise clients by managing environment configuration, coordinatingAPI-based integrations , and executing the "First Mile" of product deployment to ensure rapid time-to-value. Advanced Infrastructure Debugging:Act as the primary technical point of contact to diagnose and resolve complex deployment issues withinLinux/Unix systems ,Windows File Servers , and multi-cloud environments (AWS/Azure/GCP). Identity & Access Remediation:Solve sophisticatedAuthentication and Authorizationroadblocks—including LDAP, Active Directory, OAuth, and SAML—to ensure theSemantic Intelligence™ platform has secure, high-fidelity access to disparate data stores. Product Enablement:Conduct hands-on technical training for security teams to drive deep product adoption and operational excellence. Cross-Functional Advocacy:Partner with global Product, CSMs and Engineering teams to escalate technical bugs and advocate for new features based on the infrastructure challenges of the global enterprise market.Required Qualifications (Must Have) Education:Graduation in a STEM field(Science, Technology, Engineering, or Mathematics) is a mandatory requirement. Technical Debugging:Hands-on experience on first level debugging inLinux/Unix systemsand managingWindows File Serverenvironments. Networking & Auth:Solid understanding of network protocols and troubleshooting enterpriseAuthenticationworkflows (Active Directory, SSO). Experience:5+ years in a Technical CSM, Implementation, or Technical Account Management role withinCybersecurity . Project Management:Proven ability to manage multiple complex enterprise onboardings concurrently with high attention to detail. Flexibility to work in late evening or night shiftWhy Concentric AI? Culture:A "Trust-First" organization built on Trust, Humility, and Learning. Innovation:Influence the roadmap of an award-winning AI security platform. Growth:High-impact ownership in a fast-scaling startup with competitive compensation.We have our offices in Pune and Bengaluru. We are looking for our candidates for both the locations