Job Title:Customer Support Executive Location:Hyderabad Job Type:Full-timeAbout CricClubs: CricClubs is a leading technology platform that revolutionizes the way cricket is organized and played across the globe. We provide a comprehensive suite of cricket management solutions, enabling leagues, clubs, and players to efficiently manage their tournaments, track statistics, and engage with the cricketing community.Job Summary: We are looking for a Customer Support Executive with 2-3 years of experience in customer support or the BPO industry to join our team. The ideal candidate will be responsible for providing excellent customer service, resolving inquiries, and proactively engaging with customers to understand their needs. This role requires strong communication skills, problem-solving abilities, and a commitment to customer satisfaction.Key Responsibilities: • Respond to customer queries via phone, email, and chat in a timely and professional manner. • Provide technical assistance and troubleshooting for CricClubs’ platform and services. • Ensure a high level of customer satisfaction by resolving issues efficiently and effectively. • Build and maintain strong relationships with customers. • Document and track customer interactions in the CRM system. • Collaborate with internal teams to escalate and resolve complex customer issues. • Gather customer feedback and share insights with the product and development teams to enhance the platform.Requirements: • 2-3 years of experience in customer support or the BPO industry is a must. • Strong verbal and written communication skills in English; proficiency in Hindi is a plus. • Experience in handling customer queries and troubleshooting software-related issues. • Ability to multitask, prioritize, and manage time effectively. • Familiarity with CRM tools and customer support platforms. • Passion for cricket and knowledge of cricket league management is a plus. • Ability to work independently as well as part of a team.Benefits: • Competitive salary. • Opportunity to work with a passionate team in the sports-tech industry. • Career growth and professional development opportunities.
Job Title
Customer Support Executive