Job Title

THIS IS FOR FRESHERSNote: Please read the job description carefully before you apply. Please don't submit applications without reviewing the requirements. If you don't get a response from us, it may be because your profile doesn't match the criteria.Customer Success Specialist (Fresher) Location:On-site (Night Shift) Experience:0–6 Months Work Mode:Full-time Mode:Face-to-Face only (No virtual interviews) Rounds:3 rounds of in-person interviews (Same day and Same Time)About the Role We are seeking an enthusiastic and customer-focusedCustomer Success Specialistto join our team. This is an excellent opportunity for fresh graduates who are eager to build a career in customer success. You will assist in managing customer queries, supporting project execution, and ensuring a smooth and positive customer experience. The ideal candidate is a strong communicator, a proactive problem-solver, and someone willing to learn and grow in a fast-paced environment.Key Responsibilities Handle client communication and ensure timely updates Coordinate with internal teams for client deliverables Document client needs, feedback, and expectations Build strong rapport and maintain long-term client relationships Respond to and resolve customer queries promptly and professionally Support customer retention through effective post-sales engagement Track and coordinate customer tasks and project-related activities Work closely with Sales & Support teams Maintain accurate customer interaction records and feedback Work in night shifts to support customers across the US time zones.Required Skills & Qualifications Experience:0–6 months & Freshers welcome Communication:Excellent spoken and written English Customer/Client Mindset:Strong willingness to assist and handle clients professionally Problem-Solving:Ability to think critically and provide effective solutions Adaptability:Quick learner with the ability to work in a fast-paced environment Technical Skills:Basic understanding of CRM tools, ticketing systems & MS Office (training will be provided) Availability:Must be willing to work from the office on night shiftsWhy Join Us? Competitive salary and company benefits. Opportunity to build a strong foundation in client management & customer success Work in a dynamic, collaborative, and customer-centric environment