Job Title

What will your role look like Lead requirement discovery workshops, process walkthroughs, and gap analysis sessions across multiple business functions Collaborate with business and technical stakeholders to understand current-state and define future-state processes Translate complex business requirements into functional specifications, epics, user stories, and clear acceptance criteria Conceptualize and document end-to-end business processes, workflows, and data flows within the ServiceNow platform Act as a bridge between business users and technical teams to ensure accurate requirement interpretation and deliveryWhy you will love this role Opportunity to work closely with business stakeholders and influence platform-driven transformation High visibility role with direct impact on solution quality and user experience Exposure to multiple ServiceNow workflows and enterprise-scale implementations Collaborative environment that values clear communication and structured problem-solving Strong scope for learning and professional growth within the ServiceNow ecosystemWe would like you to bring along Strong understanding of ServiceNow data models, workflows, and integration capabilities Proven experience in requirement gathering, functional analysis, and documentation Hands-on experience writing BRDs, FRDs, functional design documents, epics, and user stories Excellent business communication, stakeholder engagement, and presentation skills Ability to analyze gaps, propose functional solutions, and align outcomes with business objectivesGood-to-have skills ServiceNow CSA certification (preferred) Experience working in agile or SAFe delivery models Exposure to multiple ServiceNow modules such as ITSM, HRSD, CSM, or GRC