Job Title

Sr. Manager - Marketing Operations - MarketoShift:Australian shift Experience:6+ years Employment Type:PermanentRole Overview We are looking for a Practice Head - CRM / Campaign Management (Marketo) to lead and scale our Marketo practice. This is a senior leadership role responsible for end-to-end client ownership, team management, and delivery excellence across Marketo-driven CRM and campaign programs. You will manage a team of Marketo specialists and act as a strategic partner to clients, ensuring high-quality execution, measurable outcomes, and strong client relationships.Key Responsibilities Own the complete client lifecycle: scoping, solutioning, planning, execution, deployment, and performance reporting Lead and scale the Marketo practice, including delivery quality, processes, and best practices Manage and mentor a team of Marketo Campaign Managers / MAP specialists Oversee campaign execution across email, journeys, automation, integrations, and reporting Collaborate with Content, Design, Email Production, and Analytics teams to deliver integrated programs Act as the primary client-facing lead for Marketo engagements Drive operational efficiency, timelines, and delivery SLAs Review campaign performance and provide actionable insights and optimization recommendations Support pre-sales discussions and solution scoping when requiredMust-Have Skills & Experience 6+ years of experience in CRM / Email Marketing / Marketing Automation, preferably in an agency environment Strong hands-on and strategic experience with Marketo Marketo Certification (mandatory) Proven experience managing teams and multiple client accounts Strong understanding of campaign analytics, attribution, and reporting Excellent stakeholder and client management skills Ability to work in AU shift and flexibility to move across shifts if required