Job PurposeThe Lead – Contact Centre Operations is responsible forinstitutionalising the Voice of the Customerwithin TVS Motor Company and enablingeffective, scalable problem resolutionthrough strong customer listening, contact centre governance, and insight-led escalation. The role functions as thecentral authority for customer interactions and feedback , ensuring customer inputs are captured accurately, analysed rigorously, and translated into clear, actionable problem statements for the organisation.Key Responsibilities:Customer Listening & Contact Centre Operations Governance Quality Assurance & Input Integrity Insights, Escalation & Closure Governance Contact Centre Partner & Ecosystem Management Team Leadership & Capability Building Stakeholder Collaboration Innovation & Digital Enablement in Customer Listening
Job Title
Contact Center Operations Manager