Job Title: SAP Technical Delivery Manager (TDM) – S/4HANA (FI/CO or SCM) Location:[Specify Location] Experience:10+ Years Employment Type:Full-TimeRole Overview We are seeking an experiencedSAP Technical Delivery Manager (TDM)to lead day-to-day AMS delivery for a parallel SAP S/4HANA (Retail) landscape. The ideal candidate must possess strong domain expertise in eitherFI/CO or SCM , along with solid integration knowledge and proven service delivery leadership experience. This role requires ownership of service governance, SLA/KPI management, stakeholder alignment, and technical oversight across interfaces, transports, and performance monitoring.Key Responsibilities 1. Service Delivery & Governance Own end-to-end AMS delivery for SAP S/4HANA Retail landscape. Establish scope governance and post-discovery SLA framework. Lead Incident, Problem, and Change Management (P2–P4). Chair CAB inputs and ensure functional RCA-only scope adherence. Drive Service Improvement Plans (automation, noise reduction).2. Domain Expertise (Mandatory – One Primary Tower) Either Strong in FI/CO: GL, AP, AR, AA GR/IR, 3-way match Period close readiness OR Strong in SCM: Inbound/Outbound processes ASN, STO, RTV Inventory, Cycle count TMS/WMS exposure Working knowledge of the other module is required.3. Integration & Interface Oversight Manage and monitor interface runbooks: ALE/IDoc AIF CPI / PI-PO Oversee job monitoring using: SM37, SMQ1, SMQ2, SM58, SLG1 Ensure reliable 18×5 monitoring & 8×5 functional coverage.4. Technical & Architecture Leadership Strong understanding of SAP S/4HANA architecture. Manage transports, retrofit cycles, freeze windows. Performance triage and issue resolution. Coordinate with Basis, Infra, and external vendors.5. Change & Release Management Translate issues into well-defined CRs (Minor vs Major). Define impact, regression scope, risk & backout plans. Own transport calendars and governance. Orchestrate dress rehearsals, cutover & hyper care for July 2026 go-live. Ensure interface sign-offs and close checklists.6. Stakeholder & Team Management Manage RACI across: Customer IT Business SMEs L2 Ops L3 FI/SCM/Integration teams Third-party vendors Conduct weekly/monthly service reviews. Publish SLA/KPI dashboards (MTTA, MTTR, backlog ageing). Ensure proper KT, SOP, ICD, and Knowledge Base documentation.Required Skills & Qualifications 10+ years of SAP AMS / Service Delivery experience. Proven tower lead experience in FI/CO or SCM. Strong integration knowledge (ALE, IDoc, AIF, CPI, PI-PO). Experience in SLA/KPI governance and ITIL-based delivery. Strong stakeholder communication and onshore-offshore leadership. ITIL Foundation certification preferred.
Job Title
SAP Technical Delivery Manager