Job Title

Hiring: Floor Support Engineer Location: Hyderabad (Diva Branch)We are looking for a proactive and technically strongFloor Support Engineerto manage and support end-user IT infrastructure at the client location. If you have hands-on experience in desktop support, infrastructure troubleshooting, and user coordination, we’d love to connect with you!Key Responsibilities: Provide end-user support forIT infrastructure, applications, and network-related issues Ensure smooth functioning of IT systems at the client office Install, configure, and troubleshootMicrosoft O365 & Outlook Provide support forMicrosoft Windows (Windows 10/11) and user-level application support OS installation and configuration (Windows 11) Diagnose and resolve hardware, software, and network connectivity issues Local & network printer installation and configuration Internet & LAN configuration and troubleshooting Perform software updates, patch installation, and troubleshooting Coordinate with OEMs/vendors to resolve system & software issues Manage and close tickets using ticketing tools within defined SLAs Assist in project planning by defining scope, objectives, timelines, and deliverables Act as a point of contact between project teams and stakeholdersRequired Skills: Strong knowledge of Application & Infrastructure Support Good hands-on experience in Desktop Support Knowledge of Ticketing tools Ability to handle users professionally and resolve issues efficientlyExperience: 2–5 years of relevant IT Support / Desktop Support experience preferredBest Regards, Team HR