Job Title

At BLKBRD, we don’t see CRM as support. We see it as revenue.Every sizing conversation. Every leather discussion. Every follow-up message. It’s an opportunity to build trust, and close.We’re looking for someone who can own our entire customer communication engine end-to-end.What You’ll Actually Do • Turn inbound conversations into conversions • Build structured follow-up systems (no lazy pipelines) • Improve lead → order conversion rate • Increase repeat purchases • Manage and train a small CRM team • Set response standards and hold the bar high • Treat WhatsApp, DMs, and email like sales channels, not inboxesYou will work directly with founders and build this function properly.Who This Is For • You think in numbers, not tickets • You believe follow-up is where money is made • You can write confidently and professionally • You understand premium positioning (no discount-driven selling) • You’ve led or want to lead a small teamIf you’ve worked in D2C, fashion, lifestyle, or premium product brands — even better.We’re building something long-term.If you want to own a function, build systems, and drive real revenue, not just reply to chats, this role is for you.DM me or email your CV + a short note on how you would improve CRM conversion for a premium brand.Sandeep BLKBRD Shoemaker sandeep@