Job Title

PURPOSE To lead end-to-end development, renovation, and operations of Lifestyle clubs based out of a unit, ensuring world-class member experiences, profitable F&B operations, asset upkeep, and sustainable growth. The role is responsible for driving operational excellence, overseeing large-scale renovations and habitability projects, managing cross-functional teams, and strengthening membership and resident engagement across existing and new clubs.KEY ORGANIZATIONAL RELATIONSHIPS Reports to : AVP – Operations Reporting Roles: Operations Manager, F&B Head, Engineering & Maintenance Teams, Finance/Procurement, HR, Sales, Security teams Interacts with : External:PMC & Contractors, Kitchen Consultants, Equipment Vendors, Local Authorities, Auditors, Resident Associations, Strategic Partners Internal:Senior Leadership, Business Unit Heads, Procurement, Legal, HR, Operations, Sales & Marketing, Staff KEY RESPONSIBILITIES Drive Operational Excellence • Oversee day-to-day operations of a club, ensuring consistency in service standards, safety, hygiene, and brand experience. • Support and guide Club Operations Managers in achieving operational, financial, and member satisfaction targets. • Establish SOPs, service benchmarks, and performance dashboards across clubs.Applied Learning • Lead renovation and redevelopment projects, ensuring readiness for resident habitability and enhanced member usage. • Coordinate with design, projects, and finance teams to ensure timely delivery, cost control, and quality execution. • Oversee transition from project completion to operational readiness and member onboarding. • Leverage strong F&B background to elevate dining concepts, menu engineering, service design, and profitability. • Drive distinctive F&B experiences across restaurants, bars, banquets, and club events. • Strengthen end-to-end membership experience—from acquisition and onboarding to engagement, retention, and loyalty.People Management • Lead and develop multi-disciplinary teams across operations, F&B, engineering, and customer relations. • Build high-performance cultures with clear accountability, succession planning, and training pathways. • Manage large-format club teams, ensuring engagement, capability building, and service excellence.Business & Financial Acumen • Own maintenance, upkeep, and lifecycle management budgets across the club portfolio, ensuring optimal utilization of capex and OPEX. • Ensure optimal utilization of CAPEX and OPEX while maintaining premium asset standards. • Work closely with Finance on budgeting, forecasting, cost controls, and ROI tracking.Leadership • Act as a key interface for resident communities and investors, ensuring alignment with club vision and service expectations. • Lead and develop multi-disciplinary teams across operations, F&B, engineering, and maintenance. • Build high-performance cultures with clear accountability, succession planning, training, and development programs. • Address escalations, feedback, and governance matter with professionalism and transparency.Compliance & Governance • Ensure adherence to statutory norms, safety standards, licenses, and local regulations. • Implement robust risk management, audit compliance, and asset protection practices. • Uphold ethical operations and brand integrity across all clubs.Occupational Health & Safety Responsibilities • Ensure safe operations, infrastructure compliance, and emergency preparedness across clubs. • Safeguard member, resident, and organizational data and assets. • Promote a strong culture of safety, ethics, and preventive risk management.JOB REQUIREMENTS / HIRING PROFILEQUALIFICATIONS Bachelor’s degree in hospitality management, Hotel Management, Business Administration, or related field Master’s degree (MBA / Hospitality / Operations) preferred WORK EXPERIENCE 12–18 years of progressive experience in club, hospitality, or luxury lifestyle operations Minimum 5–7 years in senior leadership roles managing multi-unit operations and large teams