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Job Title: Account Manager Work Hours: 5 PM to 2 AM IST (primarily for US clients) Location: Baner, Pune (Partially In-office / Remote)About Truein : Truein is a fast-growing B2B SaaS company in the Time & Workforce Management space, built for distributed and on-ground workforces. Trusted by 500+ customers globally, Truein helps organizations improve workforce visibility, reduce leakages, and drive operational efficiency using AI-driven technology. Based in India, Truein is growing across the US, Middle East, and other global markets, serving mid-market and enterprise customers. Our Culture: At Truein, we genuinely care about every member we hire. You’ll learn new things regardless of your experience level. We strongly believe in creating value for all stakeholders - our employees, customers, and investors. We foster ownership, and have a dynamic, fun and vibrant startup culture.Role Overview:As an Account Manager at Truein, you will play a key role in driving customer goals, revenue expansion and product adoption by ensuring the activation, engagement, success, retention, and growth for Truein’s key enterprise and mid-market clients. This role is focused on high-impact, high-value activities in all aspects of business development and retention. It is an individual contributor role wherein the person would work with a small but highly competitive and effective team.Responsibilities: Customer onboarding: help them set up product configuration and upload data. Conduct product training for key stakeholders in the customer organization. Drive adoption, improve customer satisfaction, and work with our customers to generate new business (upsell and cross-sell). Minimize customer churn, maximize retention and create great customer experience. Contact customers to explain new features and help them upgrade to new plans. Collect customer references, testimonials and create case studies. Be the customer’s voice within Truein providing feedback to our Product team to develop/identify new features. Conduct quarterly business reviews with senior stakeholders to align product deliveries to client business outcomes. Help customers map Truein to their existing policies and processes.Requirements: 2 to 4 years years of experience in SaaS or software product company in a customer-facing roles. Process-oriented and analytical. Excellent verbal and written communication skills. Strong empathy for customers and passion for growth. Passion for solving client challenges and commitment to client delight. Result-oriented and has great attention to details. Bachelor's degree or equivalent experience in Computer Science or related field.Good to have: Experience dealing with US customers. Has worked with growth stage startup. Education background of Technology + Management studies.You will get: Competitive compensation package and benefits. Work closely with and be part of a truly amazing team. Join a fast-growing company early, make a difference and enjoy the ride. Challenge yourself and take your career to the next level.Truein is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.