Job Title

The role : TheClient Partneris a strategic role within the Brillio customer success team responsible for shaping and growing the firm’s partnership with Global Capability Centres (GCCs). The role focuses onvalue creation, capability enablement, AI-driven modernization, and deep stakeholder engagementdriving revenue growth and P&L ownership. The Client Partner acts as atrusted advisorto GCC leaders and global stakeholders, helping them scale high-value capabilities, drive transformation, and evolve the GCC into a next-generation enterprise hub. The role shall be assisted by a team of practice managers who shall help create the customer experience and delivery excellence. With Brillio’s strong presence in theHealthcare and Life Sciences spaceand our entrepreneurial culture, this position presents a dynamic growth opportunity for the right individual to contribute to a rapidly growing company in an exciting fieldResponsibilities:GCC Partnership & StrategyBuild and own the strategic relationship with GCC leadership (Center Head, VP/SVP Technology, Directors, Product Leaders). Develop a jointGCC transformation roadmapcovering capability enhancement, technology modernization, and AI-first operating models. Position the firm as along-term strategic partnerto the GCC and global enterprise.New Logo Acquisition New client acquisition, specifically targeting Global Capability Centres (GCCs) across HCLSStakeholder Management & Executive Engagement Establish strong connects with global business/IT owners, GCC leadership, procurement, and vendor governance teams. Run executive reviews, QBRs, and transformation councils. Provide continuous advisory on the GCC maturity model, benchmark insights, and org evolution. Value Creation & Growth EnablementIdentify opportunities for capability expansion (AI/GenAI, cloud, data, engineering, cybersecurity, product/platform teams). Enableco-creation programs , innovation labs, COEs, and cross-organization accelerators. Drive footprint expansion across new business units and global teams. Influence enterprise-wide transformation initiatives that can be supported from the GCC. P&L OwnershipDrive the P&L ( Revenue and Margin) ownership for the accounts in line with the growth targets established Work with Sales Operations to drive forecast accuracy and keeping the Opportunities up to date in CRM along with Operational activities Ensure the Sold Margins meet the thresholds established.Delivery Governance & Customer Experience Ensure seamless governance across distributed delivery teams; work closely with delivery leaders for onboarding, quality, and compliance. Track SLAs/KPIs, manage risks, resolve escalations, and uphold aworld-class customer experience . Ensure strong compliance with enterprise security, regulatory, and governance frameworks. Solutioning & Advisory Leadership Bring differentiated solution perspectives across Cloud, Data, AI, Cyber, Digital Engineering, and Managed Services. Collaborate with practices and SMEs to shape proposals, workshops, and transformation programs. Drive architecture/solution conversations aligned with GCC priorities and maturity stage. Innovation & AI-First Enablement Lead discovery of AI/GenAI use cases across functions: engineering, finance, compliance, HR, marketing, customer operations. Facilitate PoVs, PoCs, and scaled deployments in collaboration with enterprise stakeholders. Set up innovation frameworks, agile pods, hackathons, and capability uplift programs. Ecosystem Orchestration Work with cloud hyperscalers, SaaS/platform partners, global consulting partners, and startup ecosystems. Leverage partner accelerators and programs to amplify GCC value. Enable academia, talent partners, and upskilling networks to support capability development. Commercial & Governance Alignment Work with procurement on contract alignment, governance scorecards, performance metrics, and compliance. Drive transparency in pricing, resourcing, and engagement models. Support contract renewals, expansions, and new initiatives based on value delivered. Internal Leadership & Team Collaboration Lead a cross-functional engagement team across consulting, engineering, delivery, and practice leaders. Mentor the account/program team and build a customer-first culture. Ensure internal alignment on account priorities, strategy, and delivery cadence.Qualifications:Education Bachelor’s degree in Engineering, Computer Science, or related field MBA preferred (not mandatory) Location: Hyderabad/BangaloreExperience 12–20+ years in IT services, consulting, or GCC leadership roles as a Client Partner driving the revenue growth for Healthcare and Lifesciences domain. Proven experience engaging withGCCs or global technology/business organizations Strong understanding of Healthcare and Life science domain Healthcare payer domain(Health Plan, PBM, Medicare/Medicaid-focused plan, Blues plan, MA plan, or integrated payer-provider), regulatory mandates like HIPPA, CMR Regulations in the domain of Interoperability & API Mandates, Prior Authorization Modernization, Medicare Advantage Life Science Biopharma Value Chain(Discovery → Preclinical → Clinical Trials → Regulatory Approval → Manufacturing → Distribution → Commercialization → Pharmacovigilance & Lifecycle Management) Strong understanding of cloud, digital, AI/ML, data engineering, cybersecurity, DevOps, and product engineering Experience running strategic transformation or consulting-led engagements Exposure to multi-country stakeholder environments Skills & Competencies Executive presence and ability to influence CXO-level stakeholders Deep understanding of GCC operating models and maturity stages Strong consulting, problem-solving, and advisory skills Ability to drive innovation and AI-led transformation Governance, risk, and compliance orientation Excellent communication, facilitation, and negotiation skills Ability to orchestrate cross-functional internal teams and partnersCandidates should demonstrate the below listed critical leadership qualities: Customer Advocacy- Ensures customer success on stated and unstated business priorities through strategic advice and market leading solutions. Owner’s Mindset- Is passionate about Brillio’s business, deeply committed to its success and makes decisions that are in the best interest of the firm. Innovation Ethos- Embraces ambiguity and adopts relentless experimentation to challenge current practices and enable continuous growth. Execution with Pace -Displays agility to deliver high quality results in the face of changing stakeholder expectations. Big Picture Thinking- Creates a common definition of shared success and sets bold targets that inspire the team towards new horizons. Winning Through Teams- Enables a culture of collaboration and empowers teams to "raise their game” in order to create a winning formula.