About Us:ITW is a Fortune 500 diversified manufacturing company that was founded on innovation and expanded on the strength of its customer commitment. For over 100 years, ITW employees have kept an entrepreneurial spirit alive that is deeply rooted in the past and firmly focused on its customers. Today, we are ITW - a global Company dedicated to fostering a future of innovation.ITW Global Automotive ITW:Global Automotive is a division of ITW and manufactures and sells wide range of products for various automotive applications. Our components include stamped parts and assemblies, and drawn metal parts produced at major manufacturing sites worldwide. We also provide an industry-leading line of metal and plastic fasteners that continue to set standards for design versatility and reliability. In addition to ITW’s high-tech research and development capabilities, we enhance our customers’ competitive advantage by: a) Maintaining advanced engineering and manufacturing facilities. b) Exchanging product and processing information with sister units worldwide. c) Continually improving processes, materials and designs to ensure every product exceeds industry standards for quality and integrity ITW Global Automotive in India has 2 manufacturing facilities in Pune & Chennai and caters to majority of the Auto OEM’s both national and multinational and their tier suppliers.Roles & Responsibilities:Download the schedule forecast from customer portal and share to internal team for planning (M&M, TML, Hyundai & MSIL) Download the shipping schedule from customer portal and plan for delivery to fulfil the customer requirement Monitoring the FG stock as per Min/Max policy and ensure on time delivery performance Monitoring the post-delivery activity (POD, ASN, Documentation, adherence, vehicle tracking) and tracking system Achieve 100% Delivery Rating and ensure customer Satisfaction as per the target Follow and maintain the Warehouse Management System (Barcode, FIFO) continual improvements and implementations towards to achieve Cost, Safety, Delivery targets Monitoring the inventory control as per the management system and track the Obsolete & Slow-moving parts Train the down team with providing awareness and training to achieve safety framework and delivery Continual improvements and implementations towards to achieve Cost, Safety, Delivery targetsExperience:6 - 8 Years of Experience in Automotive/ Plastic/ Production Warehouse. Certifications for SAP knowledge (SD Module), GST and, Commercial knowledge, Supply Chain Management would be appreciated.Skills:Communication Skills and on time responds Proactiveness & Co-ordination Customer Focus Continuous Improvement Problem Solving skills Negotiation skills Systemic approach Proactiveness Business Communication Teamwork Ability to handle pressure AdaptabilityWhy you will love working at ITW Automotive India:Comprehensive Coverage : Group Mediclaim, Term Life & Personal Accident Insurance for your peace of mind. Stay Healthy : Enjoy Periodic Annual Health Check-ups to keep you at your best. Work-Life Balance : Generous Paid Leave to recharge and focus on what matters most. Catering to You : Subsidized Canteen Facilities for a convenient and affordable dining experience. Celebrating Milestones : Long Service Awards to recognize and reward your loyalty. Recognition & Rewards : A culture of appreciation with exciting Rewards & Recognition programs. Investing in Your Future : Children Education Award to support your family’s educational goals. A Vibrant Community : Engaging Employee Welfare Activities for fun and team bonding. Inclusive & Supportive : Join Employee Resource Groups to connect and grow with like-minded colleagues. Endless Growth : Access to Learning & Networking Opportunities for personal and professional development.We believe in providing equal opportunities for all individuals and fostering a workplace that values diversity, inclusion, and respect for all employees.
Job Title
Customer Support Executive