Experience (Operations - Team Leader)Job description Designation- Team Lead (*Need CSA Experience)* Location- Hyderabad (DLF) Salary - Open to discuss ⏲️ Shift- 24x7 Rotational Shift (Including Night Shifts) 5 Days Working with 2 rotational week offs♂️ ➡️️ Immediate Joiners Preferred♀️ Skill Set Required : *Customer Care Support* *Technical Support* ( Email and Chat ) Adwords, Gtech, Responsibilities-* Customer Service, Customer Support, and Customer Service Management skills * Experience in achieving and maintaining high levels of Customer Satisfaction * Excellent verbal and written Communication skills * Experienced in Banking,cards and Dispute domain.* Manage a team of agents to achieve daily targets, ensuring high levels of customer satisfaction and service quality. * Oversee AHT, shrinkage, attrition, CSAT, KPIs, and SLAs to maintain operational efficiency and effectiveness. * Develop and implement strategies to reduce shrinkage and attrition rates through effective people management practices. * Collaborate with other teams to resolve issues related to rostering, contact center operations, BPO operations, call center operations, team handling, TL responsibilities. * Ensure compliance with company policies and procedures while driving business growth through innovative solutions.Interested candidates can connect for further details- ☎️️ Charlie HR - 7330616341 vemu.raj@
Job Title
Operations Team Lead