Job Title

We Are Hiring – Finacle L2 Support | Core Banking Application Support We are looking for skilledFinacle L2 Support Professionalswith strong experience inCore Banking Application SupportandFinacle 10.xenvironments. This role is ideal for candidates with hands-on troubleshooting expertise, banking operations knowledge, and ITIL-based service management experience.Educational Qualification ✔ Science / Commerce Graduate (Preferred:BE / B.Tech / MCA / MBA ) with: Minimum3 years of relevant (in-scope) experience Minimum3 years of total experiencein Banking IT domain / application supportMandatory Certification ✔ITIL 4 Foundation (Required)Required Experience & Technical Skills ✔ Working experience withFinacle Version 10.X ✔ Strong understanding of: Finacle menus / options Banking business logic & workflows End-of-Day (EOD) / Beginning-of-Day (BOD) operations Core Banking Solution (CBS) support ✔ Experience in: Troubleshooting & resolution of day-to-day production issues Banking technical & functional support Service Desk / IT Service Management (ITSM) processes (ITIL aligned) Handling incidents, service requests, and problem records Finacle Application Support Expertise Hands-on support experience inFinacle 10.x modules , including: ✔Branch Operations ✔CASA / TD / Loans / Trade Finance / Locker ✔Alternate Delivery Channels , such as: SWIFT Clearing Utility Payments Financial Inclusion-related modules ✔ Experience in: Product fatal error analysis Application log review & diagnostics Monitoring application services & availabilityKey Responsibilities ProvideL2 Application Supportfor Finacle 10.x environment Troubleshoot and resolve functional & technical issues Review application logs and perform root cause analysis Monitor application services & system health ✔ Incident & Vendor Coordination: Log calls with internal/external service providers Track, escalate, and follow-up issues to closure Update assigned tickets regularly as per SLA ✔ Change & Release Management: Execute application maintenance activities via defined checklists Performprimary testing in T&D environments SupportUAT activitiesfor vendor fixes Follow change management processes & raise CMAs ✔ DR & Operational Governance: Participate inDC-DR drills and activities Maintain and publishMinutes of Meetings (MoM)with vendors & bank teamsDesired Competencies ✔ Strong analytical & problem-solving skills ✔ Excellent communication & coordination abilities ✔ Ability to work inmission-critical banking environments ✔ Good understanding of ITIL-based support processes#Hiring #Finacle #FinacleSupport #FinacleL2 #CoreBanking #CBS #BankingIT #ApplicationSupport #L2Support #ITSupport #ITOperations #BankingTechnology #ITIL #ITIL4 #ITILFoundation #IncidentManagement #ProblemManagement #ChangeManagement #SWIFT #BankingSolutions #TradeFinance #CASA #LoansSystem #ProductionSupport #TechCareers #IndiaJobs #ITJobs #Finacle10 #ManagedServices #ServiceDesk #DigitalBanking #BankingDomain