Job Title

About us: At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.Tech Skills:Data Analysis, Splunk, Any Power BI Tool(preferably Tableau), Experience/ Exposure to AI for predicting trends will be a great plus.Description and Requirements: Provide advanced technical leadership, guidance, and support in formulating strategic technology approaches and system architecture patterns. This position is responsible for designing reusable technical assets (i.e. reference design patterns, architectural frameworks, domain models, system/solution designs, etc.), developing and implementing design standards, and providing guidance and direction to other architects and technologists in applying the technical assets and standards to new and existing systems. Advanced understanding of the information technology landscape - stretching from infrastructure, network, client, server, emerging technology standards and trends. The role is primarily responsible for leadership in and development of comprehensive architectural frameworks and design patterns for cross system solutions that align to the strategic direction of business and executive leadershipAdditional Job Description: Strong communication skills, both written and verbal, for interacting with customers and internal teams. Ability to work effectively under pressure and manage multiple tasks simultaneously.Equal Opportunity Employer: At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.