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Job Tile:Human Resources Shared Services Assistant Manager Experience:5-8 years Location:PuneRoles & Responsibilities:Team Leadership: Supervise and guide Workday Operations (HCM, Payroll, Benefits) and Tech teams; ensure priorities are clear and resources allocated effectively. SLA Management: Monitor service delivery against agreed SLAs; implement corrective actions and escalate risks proactively. Issue Resolution: Maintain oversight of technical and operational issues; coordinate resolution and escalate to HRSS Manager when required. Governance & Compliance: Ensure adherence to data privacy, audit controls, and process governance; enforce security and access protocols. Stakeholder Engagement: Act as primary point of contact for HRSS leadership and HR Business Partners; provide regular status updates and performance dashboards. Reporting Oversight: Ensure all reporting remains within Workday; discourage offline Excel extracts; promote real-time data usage. Process Improvement: Identify process gaps and propose enhancements; lead UAT for minor changes and provide feedback from operations perspective. People Development: Coach and mentor team members on best practices, prioritisation, and compliance. Person Specification Experience: 5+ years’ experience in HR operations or HR technology coordination, preferably with Workday. Experience managing teams in a shared services environment. Exposure to governance, compliance, and SLA-driven service delivery. Skills: Strong leadership and team management skills. Excellent communication and stakeholder management skills. Analytical mindset with ability to interpret data and identify trends. Proficiency in Workday reporting and familiarity with operational processes. Qualifications: Bachelor’s degree in HR, Business, or related discipline. Workday fundamentals training or certification desirable. Behaviours & Competencies: Collaborative and approachable leadership style. Proactive problem-solving and decision-making. Commitment to data integrity and governance. Continuous improvement mindset. Success Measures / KPIs SLA adherence across all operational processes. Timely resolution of technical and operational issues. Reduction in offline reporting and increased real-time data usage. Positive stakeholder feedback and team engagement scores.At Forvis Mazars, inclusion is central to our values. We recognise that being an inclusive organisation makes us stronger as a business. We seek to attract and recruit people who reflect the diverse nature of our clients and communities, regardless of sexual orientation, gender identity, ethnicity, nationality, faith or belief, social background, age and disability. Mazars selects candidates based on skills, qualifications and experience. We are open to having conversations about flexible working. Our client-facing professionals can often be required to travel regularly or may be based at client sites, but our approach to agile working can help achieve a lifestyle balance without compromising on client service. We welcome applications from those returning to employment after a break from their careers.