Job Title

RESPONSIBILITIES • UC4/Automic Administration & Upgrades • Perform end-to-end UC4/Automic administration, including installation, configuration, and maintenance of Automation Engines, Agents, and Service Managers. • Lead and execute UC4 Zero Downtime Upgrades (ZDU) and manual upgrades across Development, UAT, and Production environments. • Manage system performance tuning, capacity planning, and health checks of the Automic ecosystem. • Configure and troubleshoot Utilities (Reporting tool, DB Unload, Archive).• Scripting & Database Management • Develop and maintain advanced Unix/Linux Shell scripts to automate manual support tasks and system monitoring. • Write and optimize SQL queries for backend troubleshooting, data extraction, and performance analysis within the Automic database schema. • Handle database-level maintenance tasks related to the automation engine.• Production Support & Process Excellence • Provide robust L2/L3 support in a rotational shift environment, ensuring high availability of business-critical batch cycles. • Adhere strictly to ITIL processes, including Incident Management, Change Management (CAB), and Problem Management. • Create and update technical documentation, SOPs, and Root Cause Analysis (RCA) reports for major incidents.For India based: shift schedule from 3:00 AM IST to 7 PM IST on Weekdays, 24*2 on Weekend plus Canadian holidays.REQUIREMENTS • Workload Automation: 5-6 years of core experience in Automic (UC4) V12/V21. • Upgrades: Specific expertise in Zero Downtime Upgrade (ZDU) methodology. • Operating Systems: Strong proficiency in Unix/Linux environments (command line, file management, permissions). • Scripting: Expert level in Shell Scripting (Bash/Korn). • Databases: Solid understanding of SQL (Oracle, SQL Server, or PostgreSQL). • Architecture: Knowledge of AE (Automation Engine) architecture, including PWP, WP, and CP processes.Soft Skills & Operational Requirements • Shift Flexibility: Must be comfortable working in a 16/5 and 24/7 shift model, including weekends and holidays. • Communication: Excellent verbal and written communication skills for coordinating with global stakeholders and clients. • Problem Solving: A methodical approach to troubleshooting "bridge call" situations and high-pressure system outages.