Job Title

Key Responsibilities: Inbound and Outbound Calls:Answer incoming calls and make outbound calls to respond to inquiries and provide information about online degree programs offered by the university. Information and Guidance:Provide detailed information about program options, admission requirements, tuition, financial aid, and any other relevant details to prospective students. Application Assistance:Guide prospective students through the application process, ensuring they understand all requirements and deadlines. Database Management:Maintain accurate records of all interactions and inquiries in the center’s CRM system. Follow-Up:Conduct timely follow-up calls and emails to nurture prospective students and address any outstanding questions or concerns Problem Resolution:Resolve inquiries and concerns effectively, escalating more complex issues to appropriate departments when necessary. Adherence to Policies:Ensure compliance with university policies and guidelines, including data protection and confidentiality. Product Knowledge:Stay informed about current online degree programs, admissions policies, and changes in university offerings.