Position : CRE/Helpdesk Executive Location : Ulwe , Navi Mumbai Education : Min Graduate Experience :Min 2 Yrs Must be worked as "CRE profile or on helpdesk role in residential or hotel industry Duty :9 HRs with 6 days working & rotational ShiftRequire Skill: Fluent communication, Familiarity with AVIVO softwareJD: Monitor client/customer issues related to engineering department and prepare regular reports on client activity 1) To ensure that the help desk operator will get all services complaints of buildings/terminals , forward the complaints to respected teams and ensure their closure as per the agreed response time. 2) All priority types of complaints will be cleared as per standards 3) The help desk operator will adhere to the response time as per agreed response time. 4) To generate daily complaint sheets through CMMS and to provide client. Each complaint should have a unique number and must be able to track back. 5) Emergency calls & complaints are to be attended and circulated on priority to Key Account Manager, 6) Updating all the contact numbers of Key positions & escalation matrix at least twice in a year The Service Provider shall intimate to concerned person regarding breakdown of any equipment log the same at the AVIVO system. 7)To ensure proper supervision of preventative maintenance related to personal security equipment as per the schedule and responsible for proper documentation of related reports throughRegards, Nandini Bhitale Contact No; 9137841023 Email :
Job Title
Customer Service Representative