Job Title

JOB ROLE :Lead- Operations control Logistics REPORTING TO:Vertical Head - Logistic TYPE OF ROLE:People Manager role. LOCATION:Corporate Office, Mumbai. BU/ DIVISION:LogisticsJOB PURPOSE Based at the Head Office, the Lead of Operations Control will serve as the central nerves of the supply chain. You will lead a high-performing team of associates to monitor, analyse, and drive Pan-India operations. This role is responsible for ensuring that warehouse performance (CFA/In-house) and transportation (Primary/Secondary/Last Mile) align with the company’s goals for cost leadership, 100% order fulfilment, and "Best-in-Class" vendor and customer experiences.KEY RESPONSIBILITIES 1. Operations Control Tower & Performance Tracking Real-time Monitoring:Manage a central team to track daily inbound/outbound pendency and transit health across all nodes. Performance Reviews:Lead weekly/monthly business reviews (MBRs/QBRs) with Warehouse Managers, 3rd Party CFAs, and Transport partners. Incident Management:Act swiftly on operational deviations; identify bottlenecks in real-time and execute Corrective and Preventive Actions (CAPA). 2. Transportation & Last Mile Optimization Vendor Funnel Management:Build and maintain a robust pipeline of Primary and Secondary logistics vendors to ensure capacity and competitive bidding. Cost Leadership:Drive aggressive last-mile cost reduction projects through route optimization, load consolidation, and carrier performance management. Financial Oversight:Ensure timely invoice booking and payment cycles to maintain superior vendor relationships and service continuity. 3. Operational Excellence & Digital Transformation Systems Integration:Lead the implementation and automation projects forWMS (Warehouse Management System)andTMS (Transport Management System) . Standardization:Create and enforce SOPs across all Pan-India warehouses to ensure process uniformity and quality. Reporting Automation:Shift the team from manual trackers to automated, real-time dashboards (PowerBI /Tableau) for "single source of truth" data. 4. Inventory Health & Dispute Resolution Inventory Integrity:Direct Pan-India inventory audits and cycle counts; drive projects to reduce "Bad Inventory" and stock aging. Returns Management:Execute strategic projects to minimize RTO (Return to Origin) and warehouse damages. Dispute Management:Act as the final escalation point for complex disputes between vendors, transporters, and warehouses. 5. Customer Centricity & Service Level Agreements (SLA) Order Fulfilment:Guarantee 100% Pan-India order fulfilment by balancing stock across regions. Customer Delight:Focus on reducing "Order-to-Delivery" lead times and improving the "Perfect Order" metric.EDUCATIONAL QUALIFICATIONS :BE /B Tech / PG – MBA WORK EXPERIENCE:8-12 years preferably in consumer durables industry