Job Title

Job Summary: The Centre Manager is the face of a Cultfit centre and is responsible for delivering a seamless member experience, driving sales performance, and ensuring operational excellence. This role requires strong ownership, customer centricity, and a passion for creating an energetic, service-driven fitness environment. Key Responsibilities:1. Sales & Business Growth ● Own monthly targets for memberships, renewals, and upsells. ● Drive walk-in/trial conversions through effective consultations. ● Manage the entire membership conversion process with clean, consistent, and accurate documentation via portal2. Centre Operations Management ● Ensure smooth daily operations using the desired checklist tool ● Oversee class schedules, trainer punctuality, and session readiness. ● Conduct daily facility audits to maintain cleanliness, safety, and brand standards. ● Manage inventory of essentials (first-aid, water) and ensure timely restocking. ● Address operational gaps related to attendance, bookings, equipment, or facility. 3. Member Experience & Engagement● Build strong rapport with members to create a welcoming, community-driven environment. ● Resolve escalations and ensure a smooth before/during/after-class experience. ● Capture and document feedback from members and trainers for continuous improvement. ● Uphold Cultfit’s service quality and be the primary representative of the centre.