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Job descriptionJob Title: Collections Representative (Inbound/Outbound Contact Center)Location: Pune Shift: Rotational (24/7) Employment Type: Full-timeAbout the RoleWe are looking for a highly motivated Collections Representative to join our dynamic inbound and outbound contact center team. In this role, you will interact with customers to understand their financial situations, provide solutions, negotiate payment plans, and ensure the highest level of service and professionalism.Key ResponsibilitiesManage a high volume of incoming and outgoing calls. Understand customers financial situations through FFQs, probing, and offer suitable repayment plans. Demonstrate a clear understanding of delinquency levels and collection buckets. Provide accurate information on products, services, order cancellations, and complaint resolutions. Identify customer needs and deliver solutions that achieve customer satisfaction. Build trust and maintain strong customer relationships through effective communication. Record customer interactions, complaints, and actions taken in the system. Process customer forms, applications, and requests. Follow up to ensure timely and appropriate resolution of customer concerns. Escalate unresolved issues or special cases to designated departments.Skills & CompetenciesWe are seeking candidates who can excel in a fast-paced environment and deliver exceptional customer service. Key competencies include: Proven experience in customer support or collections Excellent verbal communication skills Strong listening and problem-solving abilities Ability to handle pressure and challenging conversations Good interpersonal skills Strong multitasking, time management, and prioritization abilities Effective negotiation skillsWork EnvironmentThis role is based in a call center office setting and requires the use of standard office equipment including computers and telephones.Work ScheduleThis is a full-time role, operating Monday through Sunday (24/7) with rotational shifts.Required Education & ExperienceBachelor's degree (Full-time) Minimum 24 months of customer service or collections experience in an international contact center Experience with the UK market and familiarity with FCA regulations is an added advantageWho can apply for this JobHaveover 2 years of experiencein anInternational Voice Process Hasexcellent communication skills Are willing to work inrotational shifts , includingnight shifts Are comfortable with a5day work from officescheduleInterested or Know Someone Who Fits the Requirement?If this role excites you and aligns with your experience, we'd love to hear from you! Please share yourupdated resumealong with the following details to:thulasi02@Candidate Information (Required for Screening)Full Name : Email ID & Mobile Number : Graduation Details(Degree): Date of Birth : Total Experience : Relevant Experience (Customer Service / International voice) : Current / Previous Company Name : Current CTC () : Expected CTC () : Notice Period : Current Location :Apply Now and Take the Next Step in Your Career!Were excited to connect with passionate professionals who are ready to make an impact.Tag them in a reply mail or reach out directly to apply!Let's build the future of customer service together.Warm Regards, Talent Acquisition Team Infosys BPM Ltd. Human Resources | INFY HR Bangalore | Pune | Global Locations Transforming Talent | Empowering Careers