Job Title

Key Deliverables in this role Financial Outcomes Operational Efficiency Gains: Through service delivery excellence, the role ensures peak performance and stability of Sales & Operations applications, minimizing downtime and reducing operational costs—ultimately boosting productivity and service quality. Revenue Enablement: By delivering seamless digital experiences and resolving issues proactively, the role accelerates business processes, shortens sales cycles, and enhances customer satisfaction—contributing directly to revenue growth. Cost Optimization: The Service Delivery Manager drives automation, integration, and continuous improvement across interconnected platforms, eliminating inefficiencies, reducing manual effort, and optimizing IT expenditures.Customer Service Consistent and Reliable User Experience: The Service Delivery Manager ensures stable and high-performing Sales & Operations applications, delivering smooth and dependable digital experiences for internal stakeholders and external partners. Proactive Service Recovery: By taking ownership of issue resolution, the role minimizes service disruptions through swift, sustainable fixes—enhancing user satisfaction and building trust. Service Excellence Through Innovation: Leveraging automation, integration, and data insights ensuring continuous service improvement, enabling faster response times, reduced escalations, and a more agile support environment.Critical success factors for the Role Bachelor's or Master's degree in technical preferred; MBA from Tier 2 B-schools adds strong value. 3 to 6 years in IT operations and service delivery for sales applications. A proven track record of issue resolution, vendor management, and driving efficiency. Strong technical expertise in SAP operations, integrations, and system connectivity. Ability to lead application service delivery, ensuring stability, security, and continuous evolution.Desirable success factors for the Role Is a disruptor at heart, who looks at the status quo and says, "We can do better." Boasts a bias for action that's so pronounced, it's almost palpable, with a sense of urgency that's as infectious as it is inspiring. Exudes a passion for problem-solving that's matched only by a We're offering a chance to be part of something that's bigger than any one individual. It's a call to arms for those who want to leave an indelible mark on the world of FMCG