Hi All,ACL Digital is hiring Application Support Engineer in Bangalore LOcation.Experience: 3-5Years Notice Period: Immediate to 15days Location : Bangalore(Hybrid work)Job Description: 1. Technical support role responsible for maintenance and monitoring of Customer facing portal developed & deployed over a CRM platform / APIs / UiaaS web components 2. Willing for rotational shifts as needed 3. Address various customer reported issues and requests, such as Access issues, requests, configuration update within defined SLAs or escalate to appropriate teams. 4. Adhere to support quality processes using ticketing tools 5. Analysis of various customer data to ensure data quality 6. Analysis of Portal performance data and propose corrections needed to ensure the performance levels working with L3 / product teams 7. Problem Management for recurring issues, escalation and trend analysis 8. Collaboration with various technical and business teams 9. Managing customers confidential data and ensuring there is no breach. 10. Performing analyses on application/website functionality and suggesting improvements. 11. Ensuring effective front-end and back-end functionality of applications. 12. Consulting with the software development team, internal users, and clients to improve application performance or fixing issues raised. 13. Documenting processes and monitoring application performance metrics 14. Determining the causes of application errors, API failures and repairing themQualification & Experience: 1. 2-3 years of experience in any CRM platform - Configuration / Support 2. Good Communication and Analytical skills (Rating of 4 or above on a scale of 1 - 5) 3. Good Knowledge on Cloud & SAP technologies 4. Professional certifications through Amazon is a plus 5. Knowledge on ITIL process and change management 6. Knowledge on ticketing tools preferably ServiceNow 7. Knowledge of front-end and back-end programming languages, such as JavaScript, Python is a plus 8. Demonstrable experience as an application support engineer in a related field 9. Exceptional ability to provide front-end support to internal departments and web-based clients.Interested people can send their resumes to chandana.k@
Job Title
Application Support Engineer