Job Title

Key Responsibilities: Identify opportunities to innovate, extend and enhance service delivery everywhere possible. Serves as escalation point for application support and troubleshooting, provides guidance and direction in resolution of escalated issues and/or complex production, application or system problems. Serves as the first line of escalation support for domain technology issues that cannot be resolved by tier one and two server support. Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs. Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps. Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation. Provide training as required Manage customer satisfaction through effectively communicating and managing customer expectations Basic Qualifications: B.S. degree in a computer science, information technology, computer related discipline or 3+ years IT work experience in a global information technology infrastructure environment. Preferred Skills/Experience: Experience working with Microsoft server operating system. Basic knowledge of AD, ADFS, Windows Server 2016 onwards. Basic knowledge of DNS, DHCP,Print in a Windows 2016 landscape. Knowledge of server virtualization technologies, preferably VMware and/or Microsoft technologies ITIL v3 Certification. Professional Skills/Experience: Minimum 4 years overall IT experience with 2-3 years of experience working with Microsoft Identity technologies including Active Directory and Group Policies. Must show a progressive advancement in responsibility including deep troubleshooting technical skills. Must have an understanding of how to identify and instill industry best practices. Ability to translate technical issues into understandable business language for end users. Team Player with proven leadership, communication, organizational, and strong interpersonal skills. The role requires significant interaction with many different teams across a global company. Must be able to work in a team environment with a “can do” attitude capable of overcoming difficult challenges. Self-motivated, with keen attention to detail and excellent judgment skills Must have excellent writing and communication skills, strong communicator with ability to maintain open communication with internal employees, contractors, managers and 3rd parties as needed