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Job Title:Pre-Sales Unit Lead Experience:4–7 Years Location:Bangalore Employment Type:Full-time Salary: 5-6lpa Drop your cv -8668072276Role Overview The Pre-Sales Unit Lead will be responsible for leading and enabling the pre-sales team to deliver high-quality customer interactions, ensure accurate lead qualification, and drive effective site visit generation. This role plays a critical part in shaping the early home-buying journey and creating a seamless handover to the sales team while maintaining strong CRM discipline and team productivity.Key Responsibilities Team Leadership & Performance Lead, mentor, and monitor daily activities of the pre-sales team Track performance against defined KRAs and KPIs Conduct daily huddles, coaching sessions, and performance reviews Foster a collaborative, accountable, and customer-focused team culture Lead Management & Conversion Ensure high-quality lead qualification based on customer requirements Oversee accurate sharing of project details, pricing, and availability Drive site visit scheduling, confirmations, and conversions Reduce site visit no-shows through structured follow-ups Customer Experience Ensure prompt, professional, and respectful engagement with prospective home buyers Enable clear understanding of customer needs before scheduling site visits Ensure transparent, accurate, and consistent information sharing Build customer confidence during early-stage interactions CRM & Process Excellence Maintain CRM hygiene, data accuracy, and timely updates Review CRM reports, MIS dashboards, and performance data Ensure smooth handover to Sales teams with complete and accurate information Cross-Functional Collaboration Work closely with Sales Advisors and Managers for seamless customer transitions Coordinate with CRM and Marketing teams to optimize funnel performance Support team members in handling complex customer queries Tools & Systems CRM platforms (Zoho CRM or equivalent) Lead management and calling tools Performance dashboards and MIS reports Project, pricing, and availability documentation Key Result Areas (KRAs) & KPIs Qualified leads percentage Leads-to-site visit conversion rate Site visits per executive First-call turnaround time (TAT) CRM data accuracy and hygiene score Reduction in site visit no-show percentage Skills & Attributes Strong interpersonal and communication skills Proven leadership and coaching ability Result-oriented with a process-driven mindset High attention to detail and CRM discipline Strong analytical and problem-solving skills Customer-first, solution-oriented approach Experience & Background 4–7 years of experience in Pre-Sales, Inside Sales, or Customer Engagement roles Prior team leadership or mentoring experience preferred Real estate industry exposure is an advantage (not mandatory) Strong experience working with CRM-driven sales workflows Training & Growth Structured onboarding and product training Continuous coaching focused on communication and buyer engagement Clear career progression into senior leadership roles People-first culture with ongoing learning and recognition