Job Title

About SuperAGI SuperAGI is an AI-first company building cutting-edge autonomous agent infrastructure for developers and enterprises. With a growing customer base and rapid product evolution, we are scaling our Customer Success team to deliver an exceptional post-sale experience and drive long-term value for our users.Role Overview As aCustomer Success Manager , you’ll play a critical role in supporting our users throughout their lifecycle — from onboarding to adoption to retention. You'll be responsible for day-to-day interactions, helping customers get the most value out of SuperAGI, and ensuring a high-quality experience that drives satisfaction and renewals.Key Responsibilities Own and manage relationships with high-value or strategic customers. Act as the primary point of contact post-implementation, ensuring ongoing satisfaction and engagement. Conduct regular business reviews and success planning sessions with clients. Drive customer renewals, expansion opportunities, and reduce churn. Identify upsell and cross-sell opportunities in collaboration with the sales team. Partner with customers to align solutions with business goals and outcomes. Guide customers through onboarding and adoption phases for maximum value realization. Develop tailored success plans and track progress toward defined KPIs. Ensure customers are trained, supported, and equipped to use products effectively. Act as the customer’s voice internally — providing insights to product and engineering teams for feature improvements. Champion customer advocacy by identifying referenceable clients, case studies, or testimonials. Mentor junior CSMs and contribute to best-practice sharing within the team. Help refine customer success processes, metrics, and playbooks for scalability.What We’re Looking For 4–6 years of experience in Customer Success, Account Management, or Support at a SaaS company Strong communication skills, both written and verbal Customer-centric mindset with a passion for delivering value and solving problems Ability to work in a fast-paced, ambiguous startup environment Experience with CS tools (like HubSpot, Intercom, Vitally, etc.) is a plus Technical curiosity or basic understanding of AI/ML is a strong advantageWhy Join Us? Join a fast-moving team at the forefront of AI and autonomy Make a direct impact on customer experience and retention metrics Learn and grow in a zero-to-one CS environment Competitive compensation.