Job Title

APPLICANTS WITH 1 - 2 YEARS OF SIMILAR EXPERIENCE IN ANY BRAND HOTELS ARE CONSIDEREDAdministration Prepare the daily guests' amenity list and distribute it to the respective department. Print and distribute guests' Special remarks report (based on profile notes and previous history) Check the previous nights no show and pull-out amenities accordingly. Updates and maintains all guests' history files. Prepare welcome letters VIP folders for all VIP guests. Prepare special guests' letter (i.e. Birthday, Anniversary, Honeymoon etc).Operational Order and ensure timely delivery of amenities for all arrival and in house VIP and Suite guests. Inspect the rooms of all VIP and Suite guests prior to their arrival at the hotel. Cover shifts on the guest services' desk in accordance with duty roster. Cover shifts on the lobby duty in accordance with duty roster, these duties will include the welcoming and rooming of arriving VIP and Suite guests Attend to special requests made by VIP and Suite guests prior to, during or after their stay. Print and action Guests Relations' trace report. Meet and escort arriving guests to their rooms whenever possible after the registration. Procedure has been completed at the front desk. Carry out courtesy calls to VIPs and Suites. Assist in the writing and maintenance of guest’s history. Provide tours of the hotel and its facilities as requested. Assist guests with general inquiries about the hotel and its facilities, as well as daily events and functions. Assist with group registration when required. Ensure the Guest Relation's desk / lobby is covered at all times Maximize revenue by participating in upsell programs.Financial Work towards maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests. Take advance payment guarantee on check-in for all guests according to the Hotel's Credit Policy. Ensure that care is taken in the handling of all operating equipment so as to minimize breakage/damage. Ensure all bills are checked for accuracy prior to presentation. Adhere to all Millennium cashiering and cash handling procedures at all times. Demonstrate knowledge of individual contribution to department objectives. Suggest to manager or departmental trainer any training needed to enhance performance.Appearance & PresentationUses positive body language Personal presentation reflects positive & professional image Adheres to company and departmental grooming standardsCommunication Seeks first to understand & then to be understood Listens actively and process information before responding Communicates verbally in clear and concise manner using English Written communication skill is appropriate for the needs of positionWork PracticesFollows standard operating procedures and policies Accepts direction willingly and supports manager's decision Keeps work area clean and organized Follows safe and healthy work practicesDecision — Making / Problem SolvingProactively identifies and willingly accepts responsibility for solving problems Thinks creatively to identify solutions Offers alternatives where appropriateIntegrityIs honest and sincere in dealings with customers and colleagues Treats all colleagues and customers with respect and does not discriminate against othersTeamworkWorks positively with others and contributes actively to promote a healthy team spirit Assists others willingly Values differences within the teamOthersPerform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Team Leader. Comply with the Hotel's health, safety and hygiene procedures and products. Be aware of the Hotel's fire and emergency procedure. Carries out any other duties and responsibilities as assigned.