Job Title

The Prospect working on the-Product will be responsible for driving digital consumer experience for in-house and customer products, including web, mobile app, chatbot, and WhatsApp. They will collaborate with internal, business, and external stakeholders to ensure the development and delivery of digital products, optimize digital touchpoints, and drive digital KPIs through testing and analysis. The role requires a strong focus on digitizing experiences, measuring impact, and collaborating with various teams to enhance digital products and offerings.Education Qualification Bachelor’s or master’s degree in computer science, Information Technology, Management or related field 5-8 years of work experience, tech, product or related industry would be great.Roles and Responsibilities Drive digital consumer experience for customer products, including web, mobile app, chatbot, and WhatsApp & ensure business cases and customer satisfaction goals are met by working closely with the business, tech and design teams. Use digital measurement framework as a guide to build products and uncover optimization opportunities for defined KPIs such as conversion rates, page views, and installs. Digitize experience by launching features and enhancing user experience. Drive digital KPIs through AB testing, multivariate testing, personalized features, and products. Use analytics tools to effectively measure, analyze, and quantify the impact of all products, features, and use cases. Track, analyze, and report a variety of traffic and usage data metrics to draw meaningful insights and create feature prioritization. Test new product features before they are implemented to ensure adherence to product specifications. Participate in user feedback interviews and surveys to gather product intelligence and use it for new product features and enhancement.Behavioral Skills Excellent communication and interpersonal skills Ability to collaborate and drive work outcomes Strategic thinking and problem-solving skills Ability to lead tasks & thrive in a fast-paced, dynamic environment Attention to detail and strong analytical skillsTechnical Skills Proficiency in digital measurement frameworks and analytics tools Understanding of AB testing, multivariate testing, and personalized features Understanding of web, mobile app, chatbot,and WhatsApp technologies Knowledge of product management methodologies and best practices Experience in competition benchmarking and market analysisProduct development Experience in Convenience & Payments, Rewards, Travel, Food Delivery Services, Can connect at joy.saha@