Job Title

Main Duties: Operations To assist in the smooth and efficient operation of the spa area. To report to work punctually 15 minutes before your shift in proper uniform. Follow grooming standards as laid down by the hotel/spa as per the Hyatt Look policy To provide a courteous, professional, efficient and flexible service at all times, following Hyatt Place Hyderabad Standards of Performance. To perform all duties and tasks in the assigned Place of Work to the standard set. Please note that Master Task Lists are reviewed and changed on a regular bases reflecting change in trends, guest expectations and operating philosophies. To be entirely flexible and adept to rotate within the different sub departments of the Spa or any other Department of the hotel as assigned. Perform all Spa treatments, as certified/trained to do so. Be on time for appointments and thoroughly review appointments after completing each therapy. Keep work area clean and neat at all times. Maintain an ample supply of massage oils, alcohol, towels, sheets, and other necessary supplies in a neat and orderly fashion within the villa pantry/work area.Preparation of kits as required/needed. The ability to courteously interact and answer all facility related questions with members and guests. Assist in the co‑ordination of Body Tech. services with other spa programmes. Ensure being up to date with current trends in spa treatment industry. Serve as catalyst to promote spa services to members and hotel guests. Maintain current professional licenses as appropriate Report dysfunctional equipment to Housekeeping Manager. Work with the Body Tech. Supervisor in the formulation of plans for projects and other spa areas. Ensure individual is well versed in all aspects of the Spa's operations i.e. Business telephone usage, Guest relations, Spa services (massage, loofah, facial, etc.), Retail sales...Administration Maintains the Daily Log Book system. Reports “Lost and Found” items. Respond to all telephone calls and enquiries in a timely and professional manner. Initiate the taking and the distribution of messages if the contacts are unavailable. To respond to any change in the spa as indicated by the industry, company or the resort. Ensure the maintenance of a five star environment and positive first impression for all guests. To report any difficulties or problems within the spa to the Housekeeping Manager. To ensure that all departmental reports and correspondence are completed punctually and accurately. To actively promote and sell all available services. To assist in the review of all administrative policies and procedures relating to the treatment standards and continually looking for methods to improve as required. Adherence to Standard Operating Procedures Manual. To maintain inventory of supplies for the operations of the treatment rooms. To maintain accurate as required by provincial regulations. To attend weekly/monthly departmental communication meetingsHealth and Safety:Follow and ensure that all employees follow all safety procedures and practices. Adherence of departmental Emergency Procedures/Safety Manual. Ensure all departments adhere to all safety practices of THE HOTEL. Maintain equipment for face and body techniques and personal equipment in safe working order.Financial Responsibilities:1. Maintain the facility in peak condition at all times while adhering to all aspects of the operations budget, including payroll. 2. To ensure efficient billing of service to clients.Employee Relations:1. To ensure the spa therapist section maintains a positive relationship with all departments in the Spa and Hotel. 2. Responsible for being trained in all facility operations. 3. To ensure having a complete understanding of, and adhere to, the hotel's policy relating to safety. 4. Responsible for understanding all Spa departments training in pertinent emergency procedures and ensuring all departments are well versed in Salon operations (cross training). 5. To ensure all employees adhere to all hotel standards as stated in the employee handbook.Guest Service:To ensure guest/member satisfaction at all times by ensuring that safety and service is always the Spa's first priority. Provides excellent service to internal customers as appropriate. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Maintains positive guest and colleague interactions with good working relationships. Ensures that guest history records are accurately maintained and all repeat guests are pre-registered. Establish rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries on services Greet and assist guests with treatment activity. Ensure that he/she maintains an up to date awareness of current promotions, policy changes and memorandums. Be familiar with product knowledge of all outlets and departments Pro-active in seeking guest contact and maintaining excellent public relations. Ensure that guest history records are up to date at all times.Personnel Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.Other Duties:Ensure cross‑trained in all spa departments. To carry out any other duties and responsibilities as assigned.