Job Title

Blue Spire is seeking experiencedAWS Connect Engineer (6–12 years)to support large-scaleenterprise AWS Connect migration and modernization initiativesfor our BFSI clients. In this role, you will design and deliver next-generation cloud contact center solutions, participate in architecture discussions, and guide end-to-end implementation across AWS services and integrations. This is a mid-senior technical role requiring strong hands-on engineering expertise, migration experience, and the ability to lead components of enterprise-scale projects.Key Responsibilities AWS Connect Engineering Lead and contribute toAWS Connect migrations , including Cisco-to-AWS transition projects. Design, build, and optimizeAWS Connect call flows, routing profiles, queues, and IVR logic . Implement integrations withAWS Lambda, API Gateway, DynamoDB, S3, CloudWatch , and other AWS services. Own the full lifecycle of solutions — configuration, deployment, monitoring, and performance optimization. Solutioning & Technical Leadership Participate insolution architecture discussions , providing technical inputs and best practices. Guide junior team members on AWS Connect setup, development, and troubleshooting. Collaborate with product, architecture, infra, and business teams to deliver secure, scalable, and compliant solutions. Development & Integrations Work closely oncustom APIs , backend services (Java/Node.js), and UI layers (React/Angular) when needed. Integrate contact center workflows withCRM systems, bots (Lex), analytics , and enterprise systems. Operational Excellence Support ongoing maintenance, monitoring, incident resolution, and continuous improvement. ApplyDevOps, CI/CD , and cloud-native engineering practices where applicable.Required Skills & Experience (6–12 Years) Core AWS Connect Expertise Strong hands-on experience withAmazon Connect , including call flows, routing, IVR design, CTI integrations. Proven experience inmigration projects(preferably Cisco → AWS Connect). Proficiency inAWS Lambdaand event-driven architectures. AWS Ecosystem Solid understanding of: IAM, CloudWatch, DynamoDB, S3, Kinesis, API Gateway Logging, monitoring, and operational troubleshooting Contact center security and compliance baselines Development & Integration Skills Strong experience withREST APIs, microservices , and integration patterns. Good to have:Java, Node.js , andfront-end experience(React/Angular). Professional Skills Strong analytical and debugging skills. Ability to work with cross-functional stakeholders in large enterprise environments. Excellent communication and documentation capabilities.Nice-to-Have Skills Knowledge ofDevOps tools(Jenkins, Docker, Kubernetes) and CI/CD automation. Experience withAmazon Lex , conversational AI, and bot frameworks. Exposure to large-scaleBFSI domainenvironments. Certifications:AWS Solutions Architect, AWS Developer, AWS Connect Specialty (if applicable) .