Job Title

Location: Thane (Site-based | Reporting to Thane Site Office) Experience: 5+ years Industry: High-Rise Residential Real EstateRole Overview We are hiring Facility Managers / Senior Facility Managers to manage day-to-day operations, infrastructure management, and customer care for high-rise residential properties. The role requires strong technical knowledge of building systems, hands-on site experience, and the ability to manage residents, vendors, and on-site teams efficiently.Key Responsibilities Property Operations & Infrastructure Management Oversee daily operations of high-rise residential buildings, including MEP systems, lifts, fire safety systems, electrical, plumbing, DG sets, STP/WTP, and civil works Plan and execute preventive and breakdown maintenance schedules Conduct regular site inspections to ensure operational efficiency and safety standards Vendor & Manpower Management Manage and monitor facility service providers (security, housekeeping, MEP, landscaping, pest control, AMCs) Ensure adherence to SLAs, contracts, and service quality benchmarks Supervise on-site facility teams and ensure adequate manpower deployment Resident Interaction & Customer Care Act as the primary point of contact for residents and society representatives Address customer complaints, service requests, and escalations in a timely manner Ensure high standards of customer service and resident satisfaction Compliance, Safety & Statutory Coordination Ensure compliance with fire safety norms, statutory regulations, and local authority requirements Coordinate audits, inspections, and safety drills Maintain records for licenses, approvals, AMCs, warranties, and compliance documentation Financial, ERP & MIS Management Track operating expenses, utilities, and vendor payments Maintain accurate MIS reports and service trackers Work on ERP systems for work orders, vendor management, and reporting (Experience on SAP is an added advantage; exposure to any ERP is mandatory) Transition & Asset Handover Support Support transition from project completion to occupied operations Coordinate snag closures, common area readiness, and resident handovers Work closely with the project, CRM, and sales teams during possession phases Requirements Diploma or BE (Engineering) – candidates from MSBTE or recognised institutions only 5+ years of experience in facility management for high-rise residential real estate Strong technical understanding of infrastructure management and building systems Experience in customer care and resident-facing roles Must be site-based and report to the Thane site offices Stable employment history preferred Hindi and Marathi are mandatory English is an added advantage Strong technical knowledge is more critical than language proficiency Preferred Experience Large residential townships or premium high-rise projects Developer-side or asset-owner facility management ERP-driven facility operations