Job Title

Purpose This is a "Pure Support" role dedicated to maintaining the stability and reliability of theBase24-EPSplatform. The incumbent will ensure the smooth running of payment switching operations, handling incident management and minor enhancements. Core Responsibilities Application Support:Provide dedicated technical support for the Base24-EPS switching platform (Aquire/Authorisation). Incident Management:Troubleshoot and resolve production issues related to ATMs, EFTPOS, and payment gateways. Monitoring & Testing:Use transaction simulators likeFinSim/Paysimto validate fixes and system health. Process Improvement:Contribute to the review and redesign of support procedures to improve team efficiency. Experience & Qualifications Total Experience:4+ years of professional experience. Platform Must-Have:Extensive experience inBase24-EPS support . Note: Candidates with only Classic or Tandem experience will not be considered. Technical Skills:*Core:C (primary for CSM), C++, and Linux. Protocols:ISO 8583 messaging protocol. Tools:Jenkins, CI/CD pipelines (good to have) Nice to Have:Java, Groovy, AWS, or Azure. Understanding of the Acquiring business and payment switch workflows. Familiarity with Linux/Unix environments. Soft Skills:Strong communication skills to interact with stakeholders in a high-pressure production environment.Work Environment Location Preference:Bangalore (Embassy Golf Links) or Gurgaon. Secondary options: Chennai or Hyderabad. Hybrid Model:3 days office-based (typically Monday, Tuesday, Wednesday). Shift Timing:Early start (8:00 AM – 5:00 PM) to align with Australian business hours.