About the Role We are looking for a highly skilled and experiencedQA Engineerwith strong expertise inGenAI ,VoiceAI ,Telephony , andIVR testing . The ideal candidate will be responsible for ensuring high-quality delivery of next‑generation AI-driven voice and conversational systems, including robust guardrail validations, performance testing, and end‑to‑end functional assurance.Key Responsibilities 1. Testing & Quality Assurance Conduct functional, regression, integration, and system testing forGenAIandVoiceAI-based applications . PerformIVR testing , including call flows, speech recognition, prompts, routing, and fallback handling. Validatetelephony-related components , including SIP (Session Initiation Protocol), call events, call transfers, call queue logic, and agent workflows. EnsureAI guardrails(content moderation, safety filters, hallucination checks) are thoroughly tested and validated. Test conversational flows, voice prompts, LLM responses, ASR (Automatic Speech Recognition), and TTS (Text-to-Speech) output quality. 2. Quality Framework & Process Develop and maintaintest cases, and automation frameworks . Work closely with product owners, architects, and engineering teams to review requirements and define acceptance criteria. Ensure adherence to QA best practices and contribute to continuous improvement of processes. 3. Tools & Automation Leverage automation tools for IVR and telephony testing (e.g., BlueJay, Cyara, Empirix, custom automation). Write and execute automation scripts. Analyze logs from AI services, telephony servers, call routers, and backend systems.Required Skills & Experience Technical Skills 4–8 yearsof experience in software testing. Hands-on experience inGenAI / LLM testing , prompt validation, response evaluation, and guardrail testing. Strong experience inVoiceAI systems , ASR/TTS validation, voice bot testing, and multimodal testing. Proven experience inTelephony and IVR testing —SIP, call flows, routing, voice apps, VXML, CCaaS platforms. Experience with API testing tools (Postman, REST Assured), log analysis, and debugging. Good understanding of automation frameworks and scripting languages (Python, Java, or similar). Soft Skills Strong communication and analytical skills. Ability to work with cross-functional teams. Self-driven, detail-oriented, and capable of working in fast-paced environments.Preferred Qualifications Experience working on AI-driven contact center solutions or conversational AI platforms. Immediate joiners. Certifications in testing, cloud platforms, or telephony systems (ISTQB, AWS, etc.).
Job Title
Quality Analyst - Voice AI