Urgent Openings for Team Lead (Tech Support) - Airoli - Navi MumbaiDesignation - Team Lead Shift timings - 24/7 US shifts 5 days working & 2 rotational week offs Support channels - Voice (Inbound)+Chat Tech Support - Trouble Shooting (Computing Services) Role & Responsibilities Monitor agent performance against call or ticket metrics. Handle customer escalations to protect service quality. Provide quick coaching on call handling or process adherence. Allocate tasks and manage shift rosters Conduct performance huddles and one-on-one meetings. Analyze weekly reports for quality and productivity trends. Deliver skill-building sessions to improve efficiency. Communicate updates from management or clients Skills Excellent Communication skills Trouble shooting Shrinkage Attrition AHT, SLAInterested candidates can share CV to tejal.mohadikar@
Job Title
Team Lead