Role: Customer Support Executive (International Chat)We are seeking an experiencedChat Support Specialistto join our high-performance international operations team. This role is designed for professionals who possess a sharp eye for detail, exceptional written communication, and a proven track record in global customer relations. Core Responsibilities Expert Query Resolution:Deliver high-quality, real-time support to international clients via chat, ensuring adherence to global CSAT and NPS benchmarks. Complex Troubleshooting:Navigate multiple systems and internal databases to resolve escalated customer issues efficiently. Process Excellence:Maintain a 100% accuracy rate in CRM logging and follow-up documentation.Candidate Profile Experience:Minimum 1+ yearof experience in an International Chat/Email process (Mandatory). Communication:"Native-level" proficiency in written English (flawless grammar, syntax, and professional tone). Technical Skills:Proficiency in CRM software (Zendesk, Freshdesk, or Salesforce) and a typing speed of30+ WPM . Global Mindset:Strong understanding of US/UK cultural nuances and service expectations. Shift Flexibility:Must be comfortable working in a24/7 rotational environment , including night shifts. Compensation & Rewards Annual CTC:Up to₹3.6 LPA Incentives:Uncapped performance-based monthly incentives. Advantage:Accelerated internal growth opportunities for high performers.
Job Title
Customer Support Specialist