Job Title

Role Summary:We are seeking a dynamic and experienced Sr. Director - Revenue Cycle Management (RCM) to lead end-to-end RCM operations. This leadership role is responsible for overseeing the full RCM lifecycle from patient registration to final reimbursement-ensuring delivery excellence, compliance, client satisfaction, and operational profitability. The ideal candidate will bring deep domain knowledge, strong team leadership capabilities, and experience managing large-scale healthcare operations..Key Responsibilities:1. People Leadership & Team Management- Lead and manage large end-to-end RCM delivery teams including billing, coding, and AR functions (Contingency)- Foster a high-performance culture through effective coaching, mentoring, and talent development.- Ensure proper workforce planning, resource allocation, and succession planning across teams.- Drive employee engagement, retention, and performance management in alignment with organizational goals.2. Operational Excellence- Own delivery KPIs, including productivity, quality, turnaround time, and client-defined SLAs.- Streamline workflows and implement best practices to drive continuous operational improvement.- Review daily, weekly, and monthly operational dashboards; identify and resolve bottlenecks.3. Client & Stakeholder Management- Act as the senior point of contact for client leadership, ensuring timely issue resolution and overall satisfaction.- Collaborate with internal stakeholders including Sales, HR, Finance, and IT to support service delivery and transformation.- Support new client transitions and process migrations ensuring minimal disruption and maximum efficiency.4. Financial & Business Management- Manage P&L for the assigned business unit, ensuring revenue growth, margin improvement, and cost optimization.- Forecast resource needs, budget allocation, and capacity planning to meet business demands.5. Compliance & Quality Assurance- Ensure strict adherence to HIPAA, client compliance protocols, and internal audit requirements.- Drive initiatives to improve accuracy, reduce denials, and enhance first-pass resolution rates.Educational Qualifications:- Bachelor's Degree in Healthcare Administration, Business, Finance, or a related field (mandatory)- Master's Degree (MBA/MHA) preferred- Certifications in RCM, CPC, CPAR, or Lean Six Sigma will be an added advantageKey Skills & Competencies:- Proven experience managing large teams (500+ FTEs) in a multi-location/global delivery environment- Deep expertise in US Healthcare RCM including Billing, Coding, and AR- Strong interpersonal and communication skills to engage with CXO-level clients and internal stakeholders- Excellent analytical, decision-making, and problem-solving skills- Proficiency in RCM tools and reporting systems- Strong project and change management experience