Job Title

The ideal candidate for this position will succeed in this role if they have both knowledge and technical depth about the company and the industry. This is essential as they will be a central person in the decision making process, working with multiple individuals across different teams when necessary. As a result, they will also be overseeing specific personnel.Responsibilities Responsible as operation leader for the smooth functioning of lounge and delivering exceptional customer service to the customers on day-to-day basis.Assist the management to have smooth functioning of the lounge in accordance with the company set standards.Ensure that the food and services offered to the client, customers, and employees of the operation is of superior quality.Ensure that the lounge delivers the company experience by reviewing operations from the customer’s perspective as well as from a business perspectiveDevelop and implement strategies and practices that support employee engagementConfirm daily specials and new menu additions with the executive chef.Supervise the food and beverage service provided in each outlet; coach employees on effective service techniques.Respond to customer concernsWork to achieve revenue and profit goalIncrease sales by coaching employees on effective sales techniquesMaximize productivity by using forecasting techniques to adjust scheduling.Maintain excellent relationships with employees, guests and Clients as well as other departments within the operationHold P&L meetings monthly, analyze monthly P&L statements and execute corrective action plansWork closely with Sales and Marketing team on revenue management, marketing and sales initiativesEnsure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate actionReviewing financial results to highlight successes and identify/rectify areas in need of improvementsPlan, direct and coordinate the service delivery of all operational departments to meet and exceed guest expectationsComply and exceed hotel and company service standardsSeek and respond to guest feedback in order to achieve positive outcomes and high levels of customer satisfactionDevelop an operating culture with a mind-set towards performance, quality, lean operating techniques, and bottom-line results. Driving continuous improvement in all areas of operationsMentor and develop talents and future pipelineManage performance review of department heads and supervisory team members.Knowledge of the hotel property management systemsEnsure compliance with the company brand standards & local regulationsEnsure all license requirements are met throughout the hotel Maintaining Health, Safety and Security standards within the hotelQualificationsMinimum Graduate from any recognized University. Five to Seven years fine dining restaurant management experience. Comprehensive food and wine knowledge Strong interpersonal skills Problem solving ability on both operational and/or strategic areas. Analytical & numerical ability to interpret and present financial data. Operations management experience with purchasing knowledge Excellent communication and computer skills, including knowledge of MS Office products Flexibility with schedule -- hours will include evenings and weekends Fluent written & spoken English and local languages. The ability to work well in a team environment. Good analytical skills and leadership skills