Role- Regional Counselling Lead Company- Physicswallah Limited Working Days- 6 Days working in a week Location- Noida GB Nagar (UP) Shift Timings- 10am-6:30pmKey Responsibility Areas1.Lead, support, and train Counselling Leads across multiple cities. 2. Develop and implement strategies to improve admission conversions and team effectiveness (Calling/ Face to Face Counselling). 3. Ensure counselling quality and standardization across all centres. 4. Collaborate with city teams, central functions, and business leaders for alignment. 5. Enforce process discipline in lead follow-ups, documentation, and counselling interactions. 6. Conduct regular performance reviews, provide coaching, and organize hiring/training initiatives. 7. Monitor and ensure compliance adherence among counselling teams.Key Performance Indicators1. Deliver on regional admission targets. 2. Enhance counselling team performance across cities. 3. Standardize processes and ensure communication alignment. 4. Maintain high-quality student engagement across all centres. 5. Provide clear visibility of regional counselling metrics to leadership.Required Skills1.Team leadership 2.Counselling strategy 3.People management munication 5.Coordination 6.Data-driven 7.decision-makingTechnical Requirement/Tools1. CRM proficiency (LeadSquare, Salesforce, etc.). 2. Google Sheets, Excel & dashboard management. 3. Internal ERP tools for batch & finance tracking. 4. Regional Performance Management dashboard oversight.
Job Title
Regional Counselling Lead