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Location:Thane, Maharashtra (Onsite only) Company:Boston Institute of Analytics (BIA)Role Summary We are hiring an Academic Coordinator – Admissions & Follow-Ups to support our counseling team. This is a core execution role, not a field sales or marketing position. The primary responsibility is candidate follow-ups, video counseling coordination, CRM updates, reminders, and admissions support. If you are comfortable speaking to students daily, managing multiple follow-ups, and working inside a CRM system, this role is for you. This is a full-time onsite role in Thane. Remote candidates should not apply.Core Responsibilities (What You’ll Actually Do)Candidate Follow-Ups (Primary Responsibility) • Perform daily follow-ups with prospective students via calls, WhatsApp, and email • Track student interest levels and move candidates forward in the admission funnel • Handle objections, clarify doubts, and maintain consistent communicationVideo Counseling Coordination • Schedule and conduct video counseling sessions with students • Explain course structure, eligibility, timelines, and next steps • Coordinate with senior counselors for closures when requiredCRM & Data Management • Update all interactions, follow-ups, reminders, and outcomes in the CRM • Maintain clean, accurate, and real-time student records • Set reminders and ensure no lead is missedAdmissions Process Support • Guide students through application steps and documentation • Coordinate fees, enrollment confirmation, and onboarding steps • Act as the single point of contact for students during pre-admissionReporting & Daily Tracking • Maintain daily follow-up and call reports • Share status updates on warm, hot, and closed leads • Support the team with admission conversion trackingIdeal Candidate ProfileMust Have • 1+ year experience in EdTech admissions, academic coordination, inside sales, or counseling support • Strong communication skills (English + Hindi) • Comfortable with calling, follow-ups, and video counseling • Hands-on experience using CRM systems, Excel, or Google Sheets • Ability to work from office in ThaneGood to Have • Experience in analytics, IT, or professional training institutes • Familiarity with Zoom / Google Meet counseling callsWho This Role Is NOT For • Candidates looking for remote/WFH roles • Pure marketing, HR, or field sales profiles • Freshers without calling or follow-up experienceWhy Join BIA • Clear exposure to EdTech admissions and counseling operations • Direct impact on student enrollments and success Stable, process-driven role with growth into senior counseling positions