Job Title: Service Advisor (Luxury Automobile Segment) Number of Openings: 2 Location: Lower Parel, Mumbai (Opp. Trump Tower)Job Overview: We are looking for an experienced and customer-focused Service Advisor to join our premium automobile service operations. The ideal candidate will have hands-on experience in luxury and premium automobile brands and will be responsible for ensuring exceptional service delivery, customer satisfaction, and smooth workshop coordination.Eligibility Criteria: Experience: 5–10 years of experience as a Service Advisor in Luxury / Premium automobile brands such as: Audi / Volkswagen Group (including Skoda) BMW Mercedes-Benz Porsche Lexus Experience with MG (Morris Garages) and BYD may be considered. Candidates with experience only in mass-market brands (Tata, Maruti, Hyundai, Toyota, Kia, Mahindra) will not be considered.Educational Qualification: Minimum 4-year Diploma or 4-year Degree in Automobile Engineering or Mechanical EngineeringCompensation: Salary: Upto ₹60,000 Additional: Performance-based incentivesKey Responsibilities: Act as the primary point of contact between customers and the service workshop Understand customer concerns, prepare job cards, and explain service procedures clearly Ensure timely delivery of vehicles with high customer satisfaction Coordinate effectively with technicians and internal teams for smooth operations Be available until the last vehicle delivery of the day when required Follow all company-defined operational and reporting protocols strictlyReporting & Process Compliance Maintain daily reports (soft copy and hard copy) Check official emails three times daily (morning, post-lunch, and before leaving) Maintain daily work plans and future agendas on company systems Adhere strictly to company SOPs, especially during the first three monthsRequired Skills & Attributes Communication & Customer Handling: Excellent verbal and written communication skills Strong convincing and customer-handling abilitiesProfessional Appearance & Conduct: Well-groomed, presentable, and confident personality Polite, courteous, and well-mannered with customers and colleagues Must follow the prescribed company dress code at all timesWork Ethic: Result-oriented, proactive, and responsible Strong commitment to timelines and service quality Willingness to take ownership and accountabilityTeam Culture: Team player with a positive and respectful attitude No involvement in office politics or groupism Maintain a professional and harmonious work environmentWorking Days & Hours Working Days: Monday to Saturday Working Hours: 9:30 AM to 6:00 PM
Job Title
Service Advisor